What Information We Hold and Why
We collect the information you provide when registering: your name, contact details, and the payment method you use — Touch 'n Go eWallet, Boost, or GrabPay wallet identifiers where applicable. We also collect transactional records (deposits, withdrawals via DuitNow or FPX, account activity) and device data
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such as your browser type, IP address, and session timestamps. This data is used to verify your identity, process your account transactions, prevent unauthorised access, and keep our service running correctly for eligible regions where local law permits. We do not sell your personal data to
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third parties. Where we engage third-party processors — for example, payment processors handling DuitNow or FPX transfers — those processors are bound by confidentiality agreements and may only use your data for the specific service they provide. We retain your account data for as long as
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your account remains active and for a reasonable period thereafter, in line with applicable legal obligations. You have the right to request a copy of the data we hold about you, ask us to correct inaccuracies, or request deletion where no legal retention obligation applies. Eligibility
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to use the platform and the scope of data handling depends on local law and applies in regions where our service is permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.