How Our Legal Framework Applies to Your Account
When you create an account on bt4dg, you agree to the terms set out on this page. These terms cover how we collect and use your data, how we handle account security, what happens when you request changes, and the circumstances under which your account may
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be reviewed or restricted. Your account is personal and non-transferable — sharing login credentials is a breach of these terms and may result in suspension. All account transactions, including deposits via Touch 'n Go eWallet, Boost, and GrabPay, are logged against your registered profile and subject
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to our verification process. We retain transaction records for the period required under applicable compliance obligations. Where a payment dispute arises, we will cross-reference wallet transaction IDs against our system records before issuing any account credit or correction. You are responsible for keeping your contact details
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current — an outdated phone number or email address can delay identity checks and account recovery. If your circumstances change or you believe your account has been accessed without your consent, reach our support team through the live chat channel shown on the contact page. We
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do not sell your personal data to third-party marketing services. Data shared with payment processors — including those handling Touch 'n Go eWallet and GrabPay flows — is limited to what those processors need to complete your transaction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.